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Member help
A request is not a reversal, a reversal is not a refund guarantee, and an insurance premium is not ours to refund at all. The returns, refunds and fee reversals policy in plain terms.
Dana Okafor · Member Services Lead, Harbor Mutual · · 3 min read
Member help
Logged the day it arrives, acknowledged within two working days, owned by a named person, reviewed against dated sources. The procedure is short because the hard part is following it when the member is upset.
Tess Nakamura · Compliance officer, Harbor Mutual · · 3 min read
Insurance coverage
A coverage summary is a map, not the territory. Here is what the current Harbor Auto Cover summary says, what only the policy schedule can settle, and why a $500 deductible replaced a $250 one.
Luis Ferreira · Licensed insurance agent, Harbor Mutual agency desk · · 3 min read
Member help
Four questions turn a number into a quote you can rely on: which sheet, which effective date, which term and tier, and what is still conditional. Here is how to ask them at any lender, including us.
Dana Okafor · Member Services Lead, Harbor Mutual · · 3 min read